Terms of Use
Effective Date: June 2026
Welcome to the official website of VireloLiving. This website and all related online services, features, and content are operated and managed exclusively by VireloLiving.
These Terms of Use define the rules and conditions governing your access to and use of our online store. Any purchase made through our website, including products from our collections such as Coffee Storage & Organization, Home Barista Essentials, and Coffee Care & Serving, is also subject to our applicable purchase policies.
By accessing, browsing, or interacting with our website, you confirm that you have read, understood, and agreed to these terms. If you do not accept any part of these conditions, you must discontinue using our website and services.
1. User Account Information
When providing personal information through our website, you agree that all submitted details, including contact information, payment details, and account information, are accurate, complete, and current.
You are responsible for maintaining and updating your personal information whenever changes occur to ensure accurate order processing and communication.
2. Privacy & Personal Information Protection
Protecting customer information is a fundamental priority of VireloLiving.
The collection, use, storage, and processing of personal information are handled according to our official Privacy Policy.
By browsing our products, placing orders, or communicating with our customer support team, you acknowledge and agree to our data handling practices described in our Privacy Policy.
3. Intellectual Property Rights & Website Restrictions
All materials available on the VireloLiving website, including but not limited to product images, brand elements, written content, designs, graphics, trademarks, and software systems, are the exclusive property of VireloLiving or its authorized partners.
These materials are protected under applicable copyright, trademark, and intellectual property laws.
Customers are granted a limited, non-exclusive, non-transferable permission to access and use this website only for personal shopping purposes.
The following activities are strictly prohibited:
- Copying, reproducing, modifying, or commercially using our website content.
- Replicating website layouts, structures, or visual designs.
- Uploading harmful software, viruses, or malicious code.
- Using automated tools, scraping systems, or data extraction programs.
- Conducting activities that interfere with website operation or create excessive server load.
VireloLiving reserves the right to restrict access, suspend accounts, or take appropriate action against users who violate these requirements.
4. Customer Reviews & User-Submitted Content
If you submit reviews, comments, images, videos, or other content through our website, you remain responsible for ensuring that such content is truthful, lawful, and does not violate third-party rights.
Users may not submit content that is:
- False, misleading, or defamatory.
- In violation of copyright, trademark, or other intellectual property rights.
- Submitted through fraudulent identity information.
By submitting content to VireloLiving, you grant us a non-exclusive, worldwide, royalty-free right to display, reproduce, adapt, and use such content for website presentation, promotional activities, and marketing purposes without additional compensation.
5. Third-Party Links & External Services
Our website may contain links to external websites or third-party services for customer convenience.
VireloLiving does not control or manage these external platforms and is not responsible for their content, privacy practices, security policies, or business operations.
Accessing third-party websites through external links is done at your own discretion and risk.
6. Website & Product Disclaimer
To the fullest extent permitted by applicable law, our website, services, and products are provided on an "as available" and "as is" basis.
VireloLiving does not guarantee that:
- The website will always operate without interruption.
- Website functions will be completely error-free.
- Online services will always remain available or secure.
We make reasonable efforts to provide accurate product information but cannot guarantee that all website content will always be completely free from technical errors.
7. Limitation of Liability
By using our website, you acknowledge that certain risks may exist when accessing online services or purchasing products.
To the maximum extent permitted by law, VireloLiving, its affiliates, employees, suppliers, and service partners shall not be responsible for indirect, incidental, special, or consequential damages resulting from:
- Website interruptions or technical failures.
- Purchase, delivery, or use of our Home Café Essentials products.
- Unauthorized access to personal information.
- Internet connection failures or third-party service interruptions.
Any legal claim related to website use must be submitted within 12 months from the date the issue occurred.
8. Customer Indemnification
You agree to protect and hold VireloLiving, its affiliates, employees, and partners harmless from claims, damages, losses, expenses, or legal costs resulting from:
- Your violation of these Terms of Use.
- Your unlawful actions.
- Your infringement of third-party rights.
9. Electronic Communications
By visiting our website or contacting our customer support team electronically, you agree to receive communications from VireloLiving through digital methods.
You acknowledge that electronic communications, notices, agreements, and policy updates satisfy legal requirements for written communication.
10. Copyright Infringement Reports
VireloLiving respects intellectual property rights and maintains a strict policy against unauthorized use of copyrighted materials.
If you believe your copyrighted work has been used improperly on our website, please submit a formal notice including:
- Your physical or electronic signature.
- Identification of the copyrighted material and its location on our website.
- Your contact details.
- A statement confirming that the disputed use is unauthorized.
11. Force Majeure Events
VireloLiving will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such events may include:
- Natural disasters.
- Public health emergencies.
- Labor disputes.
- Government actions or regulatory changes.
- International supply chain disruptions.
12. Transfer of Ownership & Risk
Ownership and responsibility for purchased products transfer to the customer according to applicable shipping and delivery conditions.
Once products are handed over to the designated shipping carrier, risks associated with transportation may transfer according to applicable laws and carrier policies.
13. Governing Law & Jurisdiction
These Terms of Use and all transactions conducted through VireloLiving are governed by applicable laws of the United States.
Any legal disputes arising from website usage or purchases shall be handled through the appropriate courts located in the United States.
14. Severability & Assignment
If any provision of these Terms of Use is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.
Customers may not transfer their obligations under these terms without prior written approval from VireloLiving.
We reserve the right to transfer or assign these terms when necessary for business operations.
15. Entire Agreement
These Terms of Use represent the complete agreement between you and VireloLiving regarding website usage and replace any previous discussions, communications, or agreements relating to the same subject matter.
Contact VireloLiving Administrative Support
For questions regarding these Website Terms of Use or any related concerns, please contact our support team.
Brand Identifier: VireloLiving
Support Email: support@vireloliving.com
Customer Care Phone: +1 (440) 762-7573
Company Name: Hong Kong Xinchangtong Company Limited
Business Address: Room K, Unit 9, 7/F, Wah Shing Centre, No.11 Shing Yip Street, Kwun Tong, Hong Kong