Privacy Notice

Last Updated: June 2026

Welcome to VireloLiving. Protecting your personal information is one of our highest priorities. This Privacy Notice explains how we collect, use, process, and safeguard the information provided by customers who visit our website, browse our Home Café Essentials collections, or complete purchases through our online store.

Our product collections include Coffee Storage & Organization, Home Barista Essentials, and Coffee Care & Serving, designed to enhance your everyday coffee experience.

1. Information We Collect

To provide a smooth, secure, and personalized shopping experience, we may collect different types of information from visitors and customers.

Customer Information:
When you place an order, create an account, or communicate with us, we may collect necessary personal details including your full name, billing and shipping address, email address, and phone number.

Payment Information:
All payment transactions are securely processed through trusted third-party payment providers. VireloLiving does not store complete credit card numbers, debit card details, or security codes on our internal systems.

Automatically Collected Information:
When you browse our website, certain technical information may be collected automatically through standard digital technologies. This may include your IP address, browser information, device details, and website usage activity.

2. How We Use Your Information

The information collected is used only for legitimate business purposes, including:

Order Processing & Delivery:
To confirm purchases, process payments, arrange shipment, provide tracking updates, and ensure your products are delivered correctly.

Website Improvement:
To analyze customer preferences, improve website performance, optimize user experience, and develop products that better meet customer needs.

Customer Communication:
To send important service-related messages such as order confirmations, shipping notifications, and, with your permission, promotional updates about new products and offers.

Fraud Prevention & Security:
To monitor suspicious activities, protect our website, and maintain a safe shopping environment for all customers.

3. Data Security Measures

Secure Encryption:
Sensitive information transmitted through our website is protected using advanced security technologies, including Secure Socket Layer (SSL) encryption.

Limited Access Control:
Customer information is accessible only by authorized personnel who are required to maintain strict confidentiality.

Payment Security Compliance:
We work exclusively with reliable payment service providers that follow recognized Payment Card Industry (PCI-DSS) security standards.

4. Third-Party Services & Advertising Partners

VireloLiving does not sell or trade customers’ personal information. We may share limited information with trusted third-party service providers who assist with website operations, analytics, advertising, and customer experience improvements.

These partners may include:

Marketing & Analytics Platforms:
We use trusted platforms to understand website performance, measure advertising results, and provide more relevant marketing experiences.

AppLovin: Used for advertising campaigns, performance measurement, and conversion tracking.
https://legal.applovin.com/privacy

Meta Platforms: Used for social media features, advertising optimization, and audience analysis.
https://www.facebook.com/privacy/policy

Google Services: Used for website analytics, traffic measurement, and search performance improvement.
https://policies.google.com/privacy

5. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience.

Cookies may be used to:

• Remember products added to your shopping cart.
• Understand website traffic and customer interactions.
• Provide more relevant advertisements through third-party marketing platforms such as AppLovin.

You may disable cookies through your browser settings. However, restricting cookies may affect certain website functions and shopping features.

6. Protection of Children’s Privacy (COPPA)

VireloLiving is intended for customers who have reached the applicable age of majority. We do not knowingly collect or store personal information from children under the age of thirteen (13).

If we become aware that a child has provided personal information without appropriate authorization, we will take immediate steps to remove such information from our systems.

7. California Privacy Rights (CalOPPA Compliance)

In accordance with California privacy regulations:

• Visitors may browse our website anonymously before choosing to make a purchase.

• A visible link to this Privacy Notice is available in our website footer.

• Our systems are designed to respect browser-based “Do Not Track” (DNT) requests.

8. GDPR Rights for European Customers

For customers located within the European Economic Area (EEA), VireloLiving follows applicable GDPR requirements.

You have the right to request access, correction, or deletion of your personal information.

To exercise these rights, please contact our privacy support team at support@vireloliving.com.

9. California Consumer Privacy Rights (CCPA/CPRA)

California residents may have specific rights regarding their personal information, including:

Right to Know:
You may request details regarding the categories of personal information we collect and how such information is used.

Right to Opt-Out:
Although we do not sell personal information for monetary compensation, certain data sharing activities with advertising partners may be considered “selling” or “sharing” under California privacy laws. You may request that such transfers be restricted.

10. Data Security Incident Response

Although we maintain strict security measures, in the unlikely event of a data breach, VireloLiving will follow appropriate notification procedures.

Affected customers will be informed through email communication regarding the nature of the incident within seven (7) business days.

A public security notice may also be displayed on our website when necessary.

11. CAN-SPAM Compliance

We respect your communication preferences and follow responsible email marketing practices.

All promotional emails sent by VireloLiving will:

• Use accurate and transparent subject lines.
• Include a clear unsubscribe option.
• Process opt-out requests promptly to prevent future promotional emails.

12. Contact Information

If you have questions regarding this Privacy Notice, personal data handling, or our privacy practices, please contact us through the following channels:

Brand Name: VireloLiving
Support Email: support@vireloliving.com
Customer Care Phone: +1 (440) 762-7573
Company Name: Hong Kong Xinchangtong Company Limited
Business Address: Room K, Unit 9, 7/F, Wah Shing Centre, No.11 Shing Yip Street, Kwun Tong, Hong Kong