Shipping Protection & Tipping Policy

At VireloLiving, we are committed to making your shopping experience as convenient and secure as possible. To provide additional flexibility during checkout, we may offer optional services that customers can choose to add to their orders.

1. Optional Services

Shipping Protection and Tipping are entirely optional. Neither service is mandatory, and no additional charge will be applied unless you actively select the corresponding option during checkout.

  • Shipping Protection: An optional protection service designed to provide coverage for certain issues that may occur while your package is in transit, including loss, damage, or theft.
  • Tipping: An optional contribution that allows customers to show their appreciation for our fulfillment and customer support teams.

2. Shipping Protection Coverage

Customers who select Shipping Protection may receive coverage for eligible shipping-related incidents that occur during transportation.

For complete information regarding applicable coverage, limitations, and exclusions, please refer to our dedicated Shipping Protection product page:

https://vireloliving.com/products/shipping-protection

3. Change of Mind & Refunds

We want every aspect of your shopping experience to be satisfactory. If you have voluntarily added Shipping Protection or a Tip to your order and subsequently decide that you no longer want the service, you may request a full refund of the applicable optional amount.

Refund requests for these voluntary services may be submitted even after your order has been shipped. If an optional service was selected accidentally during checkout, the corresponding amount remains eligible for a full refund.

4. How to Contact Us

If you would like to request a refund for Shipping Protection or Tipping, or if you have questions regarding these optional services, please contact our customer support team:

Our support team will be happy to assist you and help ensure a smooth and worry-free shopping experience.

Contact form